The TRSD Help Desk is a tool for TRSD staff & parents/guardians that is designed to track all issues pertaining to technology.  This includes all computers, printers, networking, phones, and building security.  Whether you are having a minor issue, a major problem, or just need some settings adjusted, this system will track all progress.

The Help Desk is accessible from any internet connected device, but if you have trouble accessing the portal, you can send an email to [email protected] to create a ticket via email.

Using the Triton Help Desk System

  • Navigate to from any internet-connected device. You will see this screen:
  • On the left, you will see a list of solutions for common issues.  You may also search for your issue at the top.
    Before entering a ticket, please check here as you may find the answer to your question/issue here.  For example, if you type “no phone service” into the “How can we help you today?” box, a list of possible solutions will appear.
    On the right, you will see alerts and announcements.  If a service is down, it will be posted here.
  • If you are not able to find the answer to your question/issue on this screen, continue to the following steps.
  1. At the top, click Login
  2. If you are a parent/guardian, sign in on the left using your email address and password.  If you don’t have an account, click Sign up
    If you are a TRSD Staff member, click Sign in with Google on the right
  3. After signing in, you will be taken to the main help desk page.  You now have the option for New Support Ticket
  4. Fill out all fields and be sure to include as much detail as possible in the Description, then click “Submit”.
  1. Once the ticket has been created, you will see the screen below.  You will be alerted to any responses or changes to your ticket via email.  If you have any new information regarding your ticket, please add it directly to the ticket by navigating to “Check Ticket Status” on the main help desk page or responding to the email from the help desk.
If you are unable to access the portal, you may email the help desk directly at [email protected], or for an emergency, dial extension 4357.  The preferred method for submitting tickets is through the web portal.